Contact

Please read our FAQ before sending us a message.

How do I order?

Step 1: Browse through our store and add items you would like to our cart.
Step 2: Checkout securely and safely using Interac e-transfer.
Step 3: Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number within 1-2 business days of sending payment.
Step 4: If you do not send payment within 48 hours your order will regretfully be cancelled.

When will my order ship?

All orders received by 9AM PST are guaranteed to ship the SAME business day. In some cases orders placed on Monday will be sent on Tuesday.

* Please note that it can take up to 40 minutes for us to receive your E-transfer.

How long does shipping typically take?

Xpresspost is 2-3 business days and Expedited can take 2-8 days or so. For more information regarding this check the info on our checkout page, or please visit Canada Post.

What methods of payment do you accept?

Payment is made using Interac E-transfer.

If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 9 am PST (12 pm EST), your order ships the SAME business day, or else it ships the following business day.

Is tax included in your prices?

Yes, Sales Tax is included in product prices wherever necessary.

Why do you need my ID?

ID’s are required for proof of age (19+). We keep all IDs stored on our server and purge them every month. You can choose to upload your ID document during the checkout process on your first order, or email it to us at [email protected]. Feel free to BLOCK OUT SENSITIVE ID information such as the ID number as we do not require it and prefer not to have it.

Acceptable forms of identification:

  • Driver’s license
  • Birth Certificate
  • Canadian/foreign passport
  • Canadian Citizenship card
  • Certificate of Indian Status card
  • Permanent Resident card
  • Canadian Forces identity card
  • Liquor Identification card
  • Firearm Acquisition/Firearm Possession card
  • Provincial/Territorial Identification card
  • Canadian National Institute for the Blind (CNIB) national identification card

We accept the following file formats:

  • JPG/GIF/PNG Image
  • PDF Document

Below are some ways you can convert your ID document into the formats listed above:

1) Camera enabled smartphone:
Snap a photo of your ID using your smartphone, and then email us the attachment from your phone’s email app.

2) Webcam:
Place your ID in front of your computer’s webcam and take a photo of it. Email us the image. If you don’t have webcam software, try: https://manycam.com/

3) Desktop scanner:
Scan your ID into an image file (jpg, png, gif), and email us the image.

4) USB Camera:
Take a picture with your camera, plug the camera into your computer via USB and then email us the image file.

If you need any assistance verifying your age or sending us your ID document, don’t hesitate to email us at [email protected] – we’re always here to help!

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