Matrix Extracts is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Once the package has left the Matrix Extracts facility, we are not liable for any damaged, delayed, or lost packages.
Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Matrix Extracts is not liable for any returns due to incomplete addresses, undeliverable addresses, or return to sender. Matrix Extracts has the right to charge an additional fee for any reshipment regarding lost packages or packages returned back to our shipping facility. All orders considered lost, damaged, or delayed must be addressed within 10 days of the most recent tracking scan or delivery date.
All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address changes will be considered but not guaranteed.
*We offer faster shipping alternatives with an additional shipping cost, if you would like to receive your package sooner please contact us at [email protected]
Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible after payment has been received and cannot be cancelled once they have been dispatched. Your order will begin being processed once you receive your order confirmation by email, at this point your order cannot be changed or cancelled.
Offers & Promotions:
Matrix Extracts occasionally offers special promotions. To take advantage of these promotions please enter the promotional code during checkout. If the offer is valid, it will automatically be applied to your cart. Only one promotional code may be used per online order and does not apply to certain products, gifts or sets.
Please read the details associated with each promotional code carefully for valid offer period and restrictions. All offers are only valid for the time stated and cannot be combined with any other offers. We do not offer any rain checks and cannot be applied to any orders placed before or after the sale has expired. Promo codes are only valid at Matrix Extracts and not at any other retailers or websites.