If a product has arrived and is faulty you have 48 hours upon receiving the package to notify us. We will then send a replacement or store credit.
You may be asked for further questioning and photos which will be evaluated by our product team. Once our product team has evaluated your case, if suitable, we will either provide you with a store credit or a replacement for your product(s).
You also acknowledge that you are responsible to make sure you have received the correct order and items. If there is an error with your package, you have 48 hours upon receiving your package to notify us. Failure to do so, the customer care team may not be able to assist you with your order.
My package was returned to sender.
If you gave us an incorrect address then your package will go to someone else, and you can consider it a donation. If the package is returned back to the return address as a result of your error, then you can consider that as a donation as well. Its a rather expensive donation so do consider this before you order. A simple double-check will make sure your address appears as needed on the order. Once it ships it ships to that address.
We are not responsible for packages that do not get delivered or get returned due to being provided an incorrect shipping address. Please make sure to double-check that you have entered the correct information.
Someone at my address refused the package:
If you live with multiple people, please make sure to watch your tracking and be home when the package is being delivered. If the package is returned back to the return address as a result of your error, then you can consider that as a donation as well, we are not responsible for someone else at your address refusing the package.
For all other cases of packages being returned to sender:
We will evaluate these case to case, this may result in you receiving a full refund or product or 50% refund or product that equals 50% or no refund.